Privacy policy
Privacy Policy
This policy governs the use of your personal information by Pure Chaos Limited, trading as Hiatt & Co.
Your privacy rights
We will comply with our obligations under the Privacy Act 2020 (the Act) when dealing with your personal information. Any personal information you provide to us will be stored, used and disclosed by us in accordance with this Privacy Policy.
This policy sets out how we will collect, use, disclose and protect your personal information. If you do not agree with our terms and conditions contained in this policy, please do not engage with us. Interaction or activity with us or via our website will be deemed as your agreement and binding acceptance of the terms and conditions in this policy.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.
Acceptance of this privacy policy
You accept this Privacy Policy, and consent to the collection, use, disclosure, storage and retention of your personal information as described in this Privacy Policy when you access, browse, view or use our Website or otherwise provide us with any of your personal information.
We may amend and update this Privacy Policy from time to time by posting a revised version on our Website. If you do not agree to any amendments, you may no longer use our Website after the date that any amendment takes effect.
How we collect information about you
We may ask you to provide certain personal information including your name, date of birth, contact details (including your email address, phone number and/or residential address), gender, profession, employer, and job title when you use our Website, access, purchase or enquire about our products or services, or participate in any forum or special event.
When you use our Website we may collect information that is sent to us by your computer, mobile device or other access device. The information that is sent to us may include your computer IP address, referral URL, geo-location and data about the web-pages that you access.
How we use and disclose your information
We use and disclose your personal information in accordance with your specific instructions or consent, and in accordance with this Privacy Policy, including for the following purposes:
- to verify your identity;
- to market our services and products to you, including contacting you electronically for this purpose (for example by text message or email);
- to respond to communications from you, including but not limited to a complaint;
- to send you invoices and collect money that you owe us, including authorising and processing credit card transactions;
- to provide you with our products and services, including enabling you to register your information on our database or subscribe to our newsletters;
- to communicate with you;
- to facilitate your use of our Website;
- to improve our products and services and conduct market analysis; and
- subject to you providing your consent (in accordance with the Unsolicited Electronic Messages Act 2007), to promote and keep you informed about our products and services, including events which might interest you;
- to publish your information as part of testimonials, social posts, or customer stories to promote our services and products, provided you have first given consent for this purpose;
- to protect and/or enforce our legal rights and interests, including defending any claim;
- for any other purpose authorised by you or the Act
Who we may disclose your personal information to
We will only disclose your personal information in accordance with this Privacy Policy, your specific instructions or authorisation, and the Act. We may disclose your personal information to:
- our service providers that we have engaged to provide a service to us in relation to the Website or any product or service that we have agreed to provide you; a person who can require us to supply your personal information (for example a regulatory authority);
- any sponsor or other trusted third party that we may partner with in connection with our business, the products and services that we offer, and/or any associated events including (without limitation) print service providers, call centres and mail houses, advisors, advertising agencies, accountants, auditors and lawyers for data processing, analysis, back-up and storage, information broking, research, investigation, website application development and technology services, infrastructure, customer support, business analytics, and other related services; and
- any other person or organisation that you have authorised us to disclose your information to.
Access, correction and retention of your personal information
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold, and to request a correction to your personal information or request erasure of your personal information held by us (note this may not always be able to be fulfilled if we are required to retain the information for recording keeping purposes, to complete transactions or to comply with our legal obligations). You agree that any information you give to us will be accurate, correct and up to date, and that when acting on behalf of a business or another person, you are authorised to give such information to us.
You must inform us if any of your personal information changes, to ensure that the details we hold about you are up to date and correct.
You are entitled to access the personal information we hold about you, and to request that we amend it if it is incorrect. In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
We will retain your personal information for as long as it is required to achieve the purposes set out in this Privacy Policy.
We will endeavour to respond to all legitimate requests within one month. It may take longer than a month if your request is particularly complex or if you have made several requests. We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
If you withdraw your consent, you may not be able to use our services, products or website. You will be advised if this is the case at the time you withdraw your consent.
Security of information
We will take reasonable steps to ensure that the personal information that we hold about you is stored in a secure environment, and protected from unauthorised access, modification or disclosure. However, we will not be held responsible for events arising from unauthorised access or disclosure to your personal information.
Cookies
Browser or 'web' cookies are small text files that are sent by a website and stored on your computer's hard drive. Cookies are generally used to improve your experience of a website and to track site usage.
We may use this data to target advertising which might be of interest to you. We may also collect your personal information through the use of cookies (they help store your account information and personalise your experience of our website). When you access our website, we may send a "cookie" (which is a small summary file containing a unique ID number) to your computer.
We also use cookies to measure traffic patterns, to determine which areas of our websites have been visited, and to measure transaction patterns in the aggregate. We may also log IP addresses (the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track user movements, and gather broad demographic information. We use this to research our users' habits so that we can improve our services and products.
We may also collect anonymous data (which is not personal information) relating to your activity on our websites (including IP addresses) via cookies, or we may collect information from you in response to surveys. We generally use this information to report statistics, analyse trends, administer our services and products, diagnose problems and target and improve the quality of our services and products. To the extent this information constitutes personal information we treat it in accordance with our obligations under this policy.
Most web browsers allow you to set some controls over cookies through your browser settings, including disabling cookies on your browser. Disabling or refusing cookies may significantly inhibit the performance of our website or some features of our website may become inaccessible to you.
How to contact us
If you have any queries or concerns about this Privacy Policy or our handling of your personal information please contact us at hello@hiatt.co